• Enrollment Representative (Madison)

    Job Locations US-WI-Madison
    Customer Service/Support
    Regular Full-Time 1.0 FTE
    Full Time Equivalent
    1.0 FTE (40 hours/week)
    On Call Responsibilities
    Weekend Rotation
    Every 4th Weekend
  • Overview

    Are you looking for meaningful work? Do you want to make a difference in a patient's experience?  Join Agrace as an Enrollment Representative.  This is an ideal opportunity for a compassionate, organized person with previous healthcare-related customer service experience.  


    For 40 years, Agrace has been a nonprofit, community based health care agency dedicated to providing expert physical, emotional and spiritual support to patients and families through the stages of serious illness. Agrace HospiceCare is nationally recognized for the comprehensive hospice services we provide in patients' homes, the Agrace HospiceCare inpatient unit and skilled nursing and assisted living facilities throughout south central Wisconsin.


    The Enrollment Representative meets with prospective patients and families in their place of residence or care setting with the goal of enrolling patients through educating about Agrace values, services, benefits and philosophies. The Enrollment Representative in collaboration with the Admissions RN educates and answers questions about enrollment criteria, hospice services, and referral requests. The rep also completes enrollment documents, orders DME, assists with pharmacy orders, and other duties delegated by the RN.  This a full time, benefit eligible position. Regular working hours are 10:00 AM to 7:00 PM with every 4th weekend rotation required.


    • High School diploma or equivalent, required
    • 1 - 3 years’ customer service experience in healthcare setting, required
    • Demonstrated experience handling difficult conversations with patients and families, required
    • Valid Wisconsin driver license and car insurance and reliable access to an automobile in good operating condition, required

    Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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