The Assistant Clinical Team Manager (ACTM) provides leadership and guidance to the Admissions team on a day-to-day basis. This position ensures hospice services are patient and family centered and consistent with the philosophy, goals, standards, regulations and policies of the program and Agrace. Responsibilities include coordinating direct and indirect patient care using an interdisciplinary team (IDT) approach within a complex and changing environment. This position will serve as back-up to the Clinical Team Manager and Admission team RNs to ensure patient/family needs are met.
This position is responsible for the coordination and delivery of hospice services, ensuring quality, compliance, efficiency, consistency and continuity of care. It includes collaboration with leaders and other disciplines to ensure exceptional care. The ACTM may audit documentation, identify trends and implement continuous improvement processes while holding staff accountable to established standards. In addition, responsibilities include monitoring team performance and serving as a team resource - including but not limited to teaching, coaching and mentoring current and new staff.